Terms and Conditions for Theatre Tickets
BOOKING - Online For online bookings you won’t get a physical ticket, instead you will receive a confirmation email with a booking reference ID – please quote the reference ID on the doors at the event. We like to think green here at Stiltskin so please write down your number or show us on your phone rather than printing your e-mail. Think before you ink.
BOOKING – In person or over the phone Telephone booking can be made on Tel: 077541 77678. If no one is available, please leave a message and we’ll get back. Tickets will be on sale on the door subject to availability.
BOOKING FEES – Honest and Upfront Ticket prices are inclusive of booking and card transaction fees, so no hidden extra charges!
CONCESSIONS Concessions are indicated where available. We offer concessions to children under the age of 16, adults aged 60 or over, students in full-time education, those on Income Support and registered disabled. Proof of status must be shown when collecting tickets. Children under 14 must be accompanied by an adult. Children under 3 years may attend family events for free if no seat is required. Please sit on the end of row and if your child becomes agitated during the performance you may take them into the lobby and return when they are calm.
GROUP DISCOUNT Book 10 tickets for one show and receive 1 Complimentary ticket free.. Subject to availability, please contact Stiltskin via email firstname.lastname@example.org
REFUNDS Stiltskin Arts regret that it is unable to refund tickets unless the performance is postponed or cancelled.
SEATING Seated events operate on a first-come-first-served basis. Please book early and arrive early to avoid disappointment. Auditorium doors open 30 minutes prior to the advertised start time. Sorry but no late admittance.
ACCESS The auditorium is fully accessible to wheelchair users and there are disabled toilet facilities within the building. Please call our front of house manager on 07754177678, if you wish to discuss any other access requirements.
DISCLAIMERS All information on this site is updated as regularly as possible. If you are travelling from afar or in adverse weather conditions we recommend contacting our front of house manager on 07754177678 for up to date information on an event. If an event is cancelled or postponed we will announce online and endeavor to contact all ticket purchasers. It may not always be possible to contact customers individually if an event is cancelled at short notice. Stiltskin Arts reserves the right to refuse admission.